Terminal A Redevelopment, Owner’s Representative and Asset Management Services for Newark Liberty International Airport

Port Authority of New York and New Jersey
Location: Newark, NJ Service
Area: Systems Planning and Design

ITnova is working on the team that is tasked with replacing the 50-year-old terminal A with a worldclass facility featuring innovative airport technologies and New Jersey-centric multimedia designs.

Digital Display Implementation and Operations Support (DIOS)

Metropolitan Washington Airport Authority (MWAA)
Location: Virgina and DC Service
Area: Systems Planning and Design

The Metropolitan Washington Airports Authority (MWAA) purpose is to plan, provide and actively manage world class access to the global aviation system in a way that anticipates and serves the needs of the National Capital area. The Authority's mission is to develop, promote, and operate safely Reagan National and Dulles International airports, continually striving to improve the airports’ efficiency, customer orientation, and the level of air service offered at National and Dulles.

ITnova’s system engineers worked with variety of stakeholders to deliver a comprehensive report for the planning phase of major modernization efforts including projects such as the replacement of the Paging System and replacement of the Common Use System for the Metropolitan Washington Airport Authority’s airport(s).

Key benefits of ITnova’s approach:

• Informed Decision-Making: ITnova’s market research provided data-driven insights that helped the airport decision makers make well-informed decisions while reducing the risk of costly oversights.
• Understanding the Market: ITnova’s research allowed the airports to understand market demand, identify trends, and assess the competitive landscape, which is crucial for strategic planning.
• Identifying Opportunities: By analyzing market conditions, the stakeholders were able to uncover new business opportunities and areas for growth through ITnova’s research.
• Customer Insights: ITnova’s market research offered a deep understanding of customer needs, preferences, and behaviors, and enabled the stakeholders to tailor their services effectively.
• Benchmarking and Competitive Analysis: ITnova’s analysis allowed our stakeholders to benchmark their performance against similar airports and identify areas for improvement.
• Resource Allocation: Through ITnova’s analysis, the stakeholders are able to allocate their budgets more efficiently by focusing on strategies and channels that are likely to yield the best results.

Power BI Implementation for Maryland Motor Vehicle Administration (MVA)

Maryland Motor Vehicle Administration (MVA)
Location: Glen Burnie, Maryland Service
Area: Systems Planning & Design

ITnova delivered a transformative business intelligence solution for the Maryland Motor Vehicle Administration (MVA), an agency responsible for driver licensing, vehicle registration, inspection, and safety programs. This project not only modernized MVA’s reporting ecosystem but also highlights the advanced technologies and methodologies that can be applied to airport operations for enhancing decision-making, resource management, and performance monitoring.

 ITnova provided Power BI Subject Matter Expertise (SME) to support the MVA’s transition from WebFocus v8 to Power BI, delivering a scalable, full-stack business intelligence solution. This approach is directly applicable to the needs of airports, enabling real-time data analysis, operational insights, and improved stakeholder collaboration.

Key Technologies and Methodologies:

1. Microsoft Power Platform
   • Power BI: Developed dynamic dashboards and reports tailored to specific user needs, enabling actionable insights for strategic planning.
   • Power Apps & Power Automate: Streamlined workflows and automated processes for improved efficiency.
   • Azure Synapse Analytics: Enabled seamless integration of large datasets for advanced analytics and reporting.
2. Cloud-Based Architecture with Azure
   • Designed a three-tiered environment progression system using Azure resources, ensuring robust development, testing, and deployment processes.
   • Azure Portal: Provided a centralized hub for managing resources and monitoring the BI ecosystem.
3. SQL Server Optimization
   • Implemented SQL Server solutions to support large-scale data integration and reporting, enhancing data accessibility and consistency across the organization.
4. Best Practices for Full-Stack BI Solutions
   • Established guidelines and coached teams on the efficient use of Microsoft applications, ensuring the solution's sustainability and scalability.

 Achievements and Applications :

• Enhanced Decision-Making: ITnova ensured MVA leadership had access to tailored, data-driven reports to guide policy and operational decisions
• Real-Time Monitoring and Trend Analysis: Developed dashboards to track daily functions, measure performance, and identify trends.
• Stakeholder Collaboration: Facilitated seamless communication between internal and external stakeholders, ensuring reporting needs were met
• Scalable and Robust Architecture: Implemented a three-tiered environment to ensure continuous integration and delivery,

Innovation and Automation: Leveraged automation to reduce manual reporting tasks, saving time and improving accuracy—a benefit that resonates with airports seeking efficiency in operations and resource management.

Tabletop Exercise (TTX)

Maryland Aviation Administration (MAA)
Location: Linthicum Heights, MD Service
Area: Cybersecurity Consulting

ITnova conducted a tabletop exercise (TTX) for the Maryland Aviation Administration which stretched across other agencies such as Maryland department of Transportation (MDOT). ITnova successfully tested MAA’s Disaster Recovery Plans (DRP) through a thoroughly crafted simulated incident exercise designed to test MAA’s policies and procedures. ITnova provided recommendations for improvement of MAA’s current DRP, policies, and procedures from the simulated exercise. The customer rated ITnova’s service 5 out of 5 on this project and stated ITnova exceeded expectations.

Automated Parking Guidance System Maintenance and Repair at BWI Airport

ITnova maintains, supports, rehabilitates, and disposals of the Automated Parking Guidance System for the BWI Hourly and Daily Garages.

Statewide Network Management Services (SNMS) for the Maryland Department of Transportation (MDOT)

Maryland Department of Information Technology (MDoIT)
Location: Maryland Service
Area: Technical Support and Maintenance

ITnova provides technical support for the State of Maryland to maintain and support the State of Maryland network. The network includes supporting the six transportation models including Maryland Port Administration, Maryland Transit Authority, Maryland Aviation Administration, State Highway Administration, Maryland Vehicle Administration.

Comprehensive Aeronautics Related Technical Services (On-Call) at BWI and MTN airports

Maryland Aviation Administration (MAA)
Location: Baltimore, MD Service
Area: Digital Transformation

ITnova provides digital transformation on an on-call basis for Maryland Aviation Administration (MAA). ITnova consults on detailed analysis and evaluation of proposed new airport technologies or related projects including technical evaluation and analysis, ROI, evaluating and documenting related airport business and operational processes, developing reports and recommendations and providing management presentations.

ITnova also provides Systems Development Life Cycle (SDLC) support services consistent with the State of Maryland DoIT, MDOT and MAA SDLC methodologies.

Facilities Data System (FDS) for the Interagency Commission on School Construction (IAC)

Interagency Commission on School Construction (IAC)
Location: Baltimore, MD Service
Area: Digital Transformation

ITnova is driving digital transformation for the Interagency Commission on School Construction (IAC), an independent agency under the Maryland State Department of Education (MSDE). The IAC’s mission is to ensure equitable, safe, and well-maintained school facilities across Maryland through effective management of state construction funds for local education agencies (LEAs).

In response to Maryland’s Chapter 14 mandate, the IAC is building a cloud-based Integrated Master Facilities Asset Library (IMFAL) to centralize preventive maintenance and facilities assessment data. ITnova’s team is developing a cutting-edge Facilities Data Management Solution that enables real-time integration and management of facility data.

Key components include:

• Business Management System (BMS): Supporting administrative functions and decision-making.
• Facilities Data System (FDS): Centralizing critical facility data for comprehensive analysis.

Advanced Tools and Methodologies Applied:

ITnova incorporates innovative technologies tailored to the complex operational needs of airports and large-scale infrastructure agencies, making this solution adaptable for similar applications in the aviation sector.

ArcGIS Cloud-Based Mapping:

Utilizing ArcGIS, a leading cloud-based geographic information system, ITnova connects school facility locations with key datasets through interactive, real-time maps. This geospatial technology is equally effective for managing airport assets, tracking operations, and visualizing data for strategic decision-making.

ArcGIS Workflow Manager:

ITnova employs ArcGIS Workflow Manager, a scalable workflow management system that automates and simplifies GIS and non-GIS processes.

 This solution enhances operational efficiency by:

• Standardizing workflows for consistency and accuracy.
• Centralizing process management for greater control and transparency.
• Reducing errors and inefficiencies by maintaining repeatable processes.
• Saving time through optimized task automation.

 Benefits of ITnova’s Approach:

• Integrated Asset Management: Centralized access to facilities data enables data-driven decision-making and streamlined operations, applicable to airports for managing terminals, runways, and other critical infrastructure.
• Real-Time Insights: Advanced geospatial analytics provide actionable insights to optimize resource allocation and maintenance schedules.
• Scalability: The solution's modular design allows it to scale for larger environments like airport systems or transportation hubs.
• Operational Efficiency: Automated workflows improve productivity while reducing manual errors, ensuring consistent delivery of high-quality outcomes.

ITnova’s robust methodologies and advanced technologies position the Facilities Data System as a transformative tool, not only for Maryland’s schools but also as a model for broader applications in airport and transportation infrastructure management.

ROW 2.0 Upgrade

Register of Wills (ROW) Comptroller of Maryland
Location: Annapolis, MD Digital Transformation Service Area

The Register of Wills is responsible for appointing personal representatives to administer decedents’ estates and for overseeing the proper and timely administration of these proceedings.

The Register of Wills also performs the following duties such as assisting and advising the public in the preparation of all required forms; maintains and preserves the permanent record of all proceedings; tracks estates and refers delinquent matters to the orphans’ court; determines and collects inheritance taxes, probate fees, and other costs; audits accounts of personal representatives and guardians; mails various notices and court orders to interested persons; and, verifies compliance with court orders.

The Register of Wills also provides a service for safekeeping of wills of living persons and issues certificates of Registered Domestic Partnership to qualifying domestic partners.

ITnova has a help desk, application and system support along with business analysis for the upgrade of the Register of Wills application from 1.0 to ROW 2.0. ITnova is integrating and migrating the data from previous ROW application.